Terms

TERMS & CONDITIONS

We will always do our best to fulfill your needs and meet your goals, but sometimes it is best to have a few simple things written down so that we both know what is what, who should do what and what happens if things go wrong. In this contract you won’t find complicated legal terms or large passages of unreadable text. We have no desire to trick you into signing something that you might later regret. We do want what’s best for the safety of both parties, now and in the future.

Participants

You, the Customer, are hiring papercloud.co for graphic design services.

What do both parties agree to do?

YOU: As our customer, you have the power and ability to enter into this contract on behalf of your company or organization. You agree to provide us with everything that we need to complete the project including text, images and other information as and when we need it, and in the format that we ask for. You agree to review our work, provide feedback and sign-off approval in a timely manner too. Deadlines work two ways and you will also be bound by any dates that we set together.

US: We have the experience and ability to perform the services you need from us and we will carry them out in a professional and timely manner. Along the way we will endeavor to meet all the deadlines set but we can’t be responsible for a missed launch date or a deadline if you have been late in supplying materials or have not approved or signed off our work on-time at any stage. On top of this we will also maintain the confidentiality of any information that you give us.

Unlimited Monthly Graphic Design Service

Our unlimited monthly graphic design service offers simple graphic design work that can be done in less than an hour and is meant for small businesses to keep their print materials, website and social media profiles up-to-date. You cannot use our service to resell or distribute our work on graphic design market place sites, such as Design Market, Shutterstock, or Adobe Stock, etc. You can use our unlimited monthly graphic design service for your business or on behalf of your clients.

Design Request, Review & Signoff

  • There are no guarantees on how many designs you can receive per month.
  • All design requests must be done via our ticketing system unless otherwise requested.
  • You must provide relevant information regarding your request in order to deliver your designs.
  • If you require any revisions of your design work, we’ll keep making adjustments while you’re paying for our services.
  • If we do not receive any feedback within 120 hours of our last correspondence, we will consider your request approved.

Design Ownership

You own all the rights to your designs. However, unless you inform us otherwise we may show your designs as an example of our work on our website for marketing purposes.

FIFO (First In, First Out) Queue System

We process one job request at a time in the form of a queue system. Until you accept or cancel the current design task we’re working on, we will not be able to start working on your next request.

Rejecting Requests

All job requests are subject to approval. We have the right to reject a job request if we feel like your request doesn’t match our monthly design service description or you are abusing our services.

Refunds & Cancellation Policy

You can cancel your unlimited monthly design plan before your risk-free trial period (available only for our first time subscribers) is up or before your next billing date to prevent any further charges. If you cancel on or after the next billing date, we can’t offer any or partial refunds.

Monthly fees are non-refundable. We do not offer any refund if we reject your graphic design request due to its complex nature.

We have the right to cancel your subscription without any advance notice for any reason.

Fees

You must pay for your unlimited graphic design service at the beginning of each period. By signing up to our monthly graphic design service, you authorize us to charge your default method of payment our fees based on your billing frequency. In the event of non-payment, we have the right to cancel your subscription and suspend our services.

We have the right to change our prices. In the rare event of a price increase for your ongoing subscription service, we will email you at least 14 days before the price change happens.

From time to time, we might offer temporary promotions or price cuts for any of our fees. These promotional fees are only available for our new customers.

Photography

If needed, you will supply us photographs in digital format. If you choose to use stock photographs we can provide you free & paid – depending on your subscription plan – stock photography at no extra cost to you. If you choose to not use the stock photos we provide, we can suggest vendors of stock photography for you to buy photos. We’re not responsible for the cost of stock photography outside your subscription plan agreement. Our plans include paid stock photos with standard licensing in your designs. This means we may purchase stock photos from paid stock photo services like Adobe Stock or Shutterstock on your behalf to be used in your designs. However, this excludes stock photos that require editorial, premium, enhanced or extended licensing for your design requirement. If you choose to use photos outside the standard licensing terms, you need to purchase the photo first before we can include it in your design.

Requirement and Change Requests

All requests must be done in writing so we can keep track of changes.

Copyrights

You guarantee to us that any elements of text, graphics, photos, designs, trademarks, or other artwork that you provide us for inclusion in your graphic design are either owned by your good selves, or that you have permission to use them.

When you pay for our services, copyright is automatically assigned as follows:

You own the graphics and other visual elements that we create for you for this project. We will give you a copy of all files and you should store them really safely as we are not required to keep them or provide any native source files that we used in making them.

You also own text content, photographs and other data you provided, unless someone else owns them.

We love to show off our work and share what we have learnt with other people, so we also reserve the right to display and link to your completed project as part of our portfolio and to write about the project on web sites, in magazine articles and in books about web design.

Limitation of Liability

We are not liable to you or any third party for any lost profit or damages. You use our services at your own risk.

Legal Stuff

Although the language is simple, the intentions are serious and this contract is a legal document.

Just like a parking ticket, you cannot transfer this contract to anyone else without our permission. This contract stays in place and need not be renewed. If for some reason one part of this contract becomes invalid or unenforceable, the remaining parts of it remain in place. 

By purchasing any of our services on our website, you agree to the terms and conditions listed on this page.