TERMS & CONDITIONS
We will always do our best to fulfill your needs and meet your goals, but sometimes it is best to have a few simple things written down so that we both know what is what, who should do what and what happens if things go wrong. In this contract you won’t find complicated legal terms or large passages of unreadable text. We have no desire to trick you into signing something that you might later regret. We do want what’s best for the safety of both parties, now and in the future.
You, the Customer, are hiring papercloud.co for graphic design services.
What do both parties agree to do?
YOU: As our customer, you have the power and ability to enter into this contract on behalf of your client, company or organization. You agree to provide us with everything that we need to complete the project including text, images and other information as and when we need it, and in the format that we ask for. You agree to review our work, provide feedback and sign-off approval in a timely manner too. Deadlines work two ways and you will also be bound by any dates that we set together.
US: We have the experience and ability to perform the services you need from us and we will carry them out in a professional and timely manner. Along the way we will endeavour to meet all the deadlines set but we can’t be responsible for a missed launch date or a deadline if you have been late in supplying materials or have not approved or signed off our work on-time at any stage.
Unlimited Monthly Graphic Design Service
Our unlimited monthly graphic design service offers simple graphic design work that can be done in a few hours and is meant for small businesses or organizations to keep their print materials, website and social media profiles up-to-date. You cannot use our service to resell or distribute our work on graphic design market place sites, such as Design Market, Shutterstock, or Adobe Stock, etc. You can use our unlimited monthly graphic design service for your business or on behalf of your clients.
Design Request, Review & Signoff
- There are no guarantees on how many designs you can receive per month
- There are no guarantees on turnaround times
- All design requests must be done via our ticketing system unless otherwise requested
- You must provide relevant information regarding your request in order to deliver your designs
- If you require any revisions of your design work, we’ll keep making adjustments while you’re paying for our services
Design Ownership & Copyrights
You guarantee to us that any elements of text, graphics, photos, designs, trademarks, or other artwork that you provide us for inclusion in your graphic design are either owned by your good selves, or that you have permission to use them.
When you pay for our services, copyright is automatically assigned as follows:
You own text content, photographs and other data you provided, unless someone else owns them.
You own the graphics and other visual elements that we create for you. However, you cannot resell or distribute our work on graphic design market place sites, such as Design Market, Shutterstock, or Adobe Stock, etc. We often use design assets from other designers or design market places. Therefore, you are only allowed to use our work for your business or on behalf of your clients.
We love to show off our work and share with other people, so we also reserve the right to display or link to your design as part of our portfolio and to write about it. Please let us know in advance if you do not want to be featured on our website or social media.
FIFO (First In, First Out) Queue System
We process your design requests in the form of a queue system, starting from the earliest request. Until you accept or cancel the current design task we’re working on, we will not be able to start working on your next request. We have a limit on how many requests we simultaneously work on and it is determined based on your plan choice.
All job requests are subject to approval. We have the right to reject a job request if we feel like your request doesn’t match our monthly design service description or you are abusing our services.
Refunds & Cancellation Policy
We do not offer any refund if we reject your graphic design request due to its complex nature.
We do not offer any refund unless you cancel your service within your 7-day trial period.
Trial Period Refund Condition
You can cancel your unlimited monthly design plan before your risk-free 7-day trial period is up for a full refund (available only for our first time subscribers). You must contact us via email, contact form on our website or your design ticket to request a refund. Please note that if you accept/approve your design, we cannot offer you a refund even though you cancel your subscription within the first 7 days.
You can cancel your unlimited monthly design plan before your next billing date to prevent any further charges. If you cancel on or after the next billing date, we can’t offer any or partial refunds.
We have the right to cancel your subscription without any advance notice for any reason.
You must pay for your unlimited graphic design service at the beginning of each period. By signing up to our monthly graphic design service, you authorize us to charge your default method of payment our fees based on your billing frequency. In the event of non-payment, we have the right to cancel your subscription and suspend our services.
We have the right to change our prices without any advance notice for any reason. But we will do our best to inform you at least 7 days before any price increase.
From time to time, we might offer temporary promotions or price cuts for any of our fees. These promotional fees are only available for our new customers.
If you need to use stock photography in your designs, we can provide royalty-free stock photos with standard licensing in your designs. This excludes stock photos that require editorial, premium, enhanced or extended licensing for your design requirement. If you choose to use photos outside the standard licensing terms or do not want to use the stock photos we provide, you need to provide the photo you want to us first before we can include it in your design. We’re not responsible for the cost of stock photography outside your subscription plan agreement.
Requirement and Change Requests
All requests must be done in writing so we can keep track of changes.
Limitation of Liability
We are not liable to you or any third party for any lost profit or damages. You use our services at your own risk.
Although the language is simple, the intentions are serious and this contract is a legal document.
Just like a parking ticket, you cannot transfer this contract to anyone else without our permission. This contract stays in place and need not be renewed. If for some reason one part of this contract becomes invalid or unenforceable, the remaining parts of it remain in place.
By purchasing any of our services on our website, you agree to the terms and conditions listed on this page.